Privacy Policy
This policy explains how WindsorStoneHall.com collects, uses, and protects your personal information when you use Veloria.
1. Who We Are
Veloria is operated by WindsorStoneHall.com, 32 Brownlow Rd, Croydon CR0 5JT, United Kingdom ("we", "us", "our"). We are the data controller for personal information collected through windsorstonehal.com and veloria.com.
2. Information We Collect
Information you provide
- Registration information: email address, username, date of birth (for age verification)
- Communications: messages sent to our support team
- Profile information: any optional profile details you choose to add
Information collected automatically
- Usage data: pages visited, games played, time spent on the Platform
- Device and browser information: IP address, browser type, operating system
- Cookie data: see our Cookie Policy for details
3. How We Use Your Information
We use the information we collect to:
- Operate and maintain your account
- Verify your age and eligibility
- Provide customer support
- Improve Platform features and user experience
- Send service-related communications (e.g. password resets)
- Detect and prevent fraud, abuse, or violations of our Terms
- Comply with legal obligations
4. Legal Basis for Processing
We process your data on the following legal bases: performance of a contract (providing the Platform service); legitimate interests (improving the Platform, preventing fraud); compliance with legal obligations; and consent (where applicable, e.g. marketing communications).
5. Data Sharing
We do not sell your personal data. We may share data with:
- Service providers who process data on our behalf (e.g. hosting, analytics)
- Game providers when necessary to facilitate gameplay (limited technical data only)
- Law enforcement or regulators when required by law
6. Data Retention
We retain your account data for as long as your account is active, plus up to 3 years after closure for legal and operational purposes. You may request deletion at any time — see Section 8.
7. Cookies
We use cookies to remember your preferences and analyse usage. Please see our Cookie Policy for full details and opt-out instructions.
8. Your Rights
Under UK GDPR and applicable data protection law, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your personal data ("right to be forgotten")
- Restrict or object to processing of your data
- Data portability — receive your data in a structured, machine-readable format
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please email privacy@windsorstonehal.com. We will respond within 30 days.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. However, no internet transmission is 100% secure and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on the Platform. Continued use after changes take effect constitutes acceptance of the updated Policy.
11. Contact & Complaints
For privacy queries, contact: privacy@windsorstonehal.com or write to 32 Brownlow Rd, Croydon CR0 5JT, United Kingdom.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.